what can a dj add to his business as a wow factor for his guest

Expect big things in the hospitality industry in 2018. Hotels are constantly changing and adapting to meet market trends, and this could exist a big year for tech in item.

There are all sorts of crazy innovations out there. Hotels are experimenting with virtual reality, for instance, and some luxury hotels offer motorized beds that tin can move out of the manner to provide more floor space, or a virtual golf course that lets you lot hit a ball off the tee while standing in your hotel room.

But what kind of technology makes sense to improve the guest experience at an contained or boutique hotel? Hither we highlight 6 innovations that you can implement to actually wow your guests when they visit.

1. Mobile cheque-in

Sometimes your guests merely desire to go directly to their room without having to become through the check-in process. Hotels are increasingly recognizing this and mobile check-in is condign a mutual tech that should exist pretty easy to adopt at your hotel.

A few years agone, Starwood Hotels and Resorts became the first chain to allow guests to unlock doors using their phones. Other bondage yet require guests to visit the front desk first, merely that is just to grab their keycard.

This is one area where you could get ahead in the manufacture—despite surging demand for mobile bank check-in, manufacture adoption has lagged behind. Several companies offering the tech, such every bit Ariane and Zest.

Mobile check-in in activity:

2. Improve Wi-Fi

Wi-Fi is a given for hotels these days, but information technology is so of import that you lot need to do more than simply have information technology available for your guests—you need to continuously brand it amend.

Co-ordinate to a recent survey, free Wi-Fi is the most important factor for business organization and personal travelers when it comes to choosing a hotel. At 49%, it far outweighs any of the other factors, with free breakfast coming in at a distant second with 14%.

However, deadening Wi-Fi is one of the most common complaints on pop review sites, and then if you're skimping on the service, you lot are punishing yourself in the ratings and turning abroad guests who volition look elsewhere.

You can have simple steps to boost your hotel'southward Wi-Fi, such as moving routers to a central location or even hanging them from the ceiling if possible. Too, create a divide network for your guests so they aren't using the same i as your hotel operation. If that doesn't do enough to bring your Wi-Fi speeds up from the basement, open your wallet and invest in a better router and modem network.

Wi-Fi in action:

3. Cybersecurity

Sure, information technology'south non the sexiest tendency in tech, but making certain your Information technology infrastructure is secure will do a earth of adept for your guests.

All it takes is one data breach for you to lose countless customers. Investing in infrastructure that tin protect the data you get from guests is a critical service yous tin can't overlook. It is also something you lot need to have a sharp middle on as y'all shift more toward mobile devices and the cloud, as they may non offering the same security yous get from an in-business firm IT system.

It'southward more just protecting credit card information or even your guests. Hackers can disrupt your business concern through electronic door locks, HVAC controls, and whatever Cyberspace of Things devices you accept on your property.

There are common-sense approaches you can take to avoid this problem. Yous tin invest in more secure software or networks, create a backup plan so that critical files and information are saved in case of an attack, and restrict access to only the most essential employees.

Cybersecurity in action:

4. Personalized guest experience

Every bit a hotel manager, y'all accept an incredible opportunity to offer your guests a totally unique and customized experience. Today'southward hotel direction software allows you to track information virtually your guests' preferences, not but before the stay but during it— and then you can wow them the next time they come to visit by giving them a cup of their favorite brand of coffee, or have the room ready at the perfect temperature before they walk in.

Using hotel tech and software, yous tin can keep track of everything from what kind of pillows they similar to their food and music preferences. Information technology's an opportunity to let your guests know that they are valued, and not merely only another entry in the booking ledger.

And in example yous worry your guests will find that creepy, 83% of Millennials surveyed by American Express say they welcome hotels tracking their preferences in club to provide a more personalized feel.

Personalized guest experience in activeness:

v. Hotel management software

If you desire to ensure a polish and relaxing feel for your guests, having the right hotel direction software in place is admittedly essential. Today's software can do an incredible range of things, way beyond simply booking rooms or taking payments.

Hotel software can assistance y'all synchronize housekeeping and your front desk. It can help yous manage multiple properties. There'south point-of-auction systems for souvenir shops or restaurant. Y'all can fifty-fifty use software to manage online reviews.

Hotel management software in action: If your current software isn't meeting your needs and keeping your hotel on top of the tech trends, or you don't currently take hotel direction software, check out our directory to compare software based on the features available, the number of users you take, or even if you want information technology to be web-based or installed.

6. Robots

Alright, this one may be a little out-of-reach for nearly contained hoteliers out there unless you run a real high-cease place that allows you to accuse a premium. But yous should pay attention to this trend, because information technology could exist the future of hospitality, not just at the big chains.

"Automated companions" are growing in popularity for hotels that desire to automate things such as making deliveries or helping guests find their way around.

Take the Savioke Relay robot, which tin deliver snacks directly to rooms and make adorable noises while doing it, much to the amusement of the guests. The obstruction is cost, with the Savioke Relay currently priced at$2,000 per calendar month to lease. But as robot engineering continues to grow and the price comes downward, don't be surprised if there are much more than affordable options in a few years.

Savioke'south Relay robot in action:

What innovations have you put in identify at your hotel?

Surely you've experimented with some cool technology at your hotel, and then tell the states all about information technology. Is at that place any tech that really made a different for guests at your hotel? What are some elementary tech options for hotels on a upkeep? Let united states of america know in the comments below.

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Source: https://blog.capterra.com/6-ways-technology-can-improve-the-hotel-guest-experience/

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